Definitions
“Deposits” Means together the “Initial Deposit” and the “Further Deposits” as those terms as defined in paragraph 6.1, below. “The Event" Means any holiday, accommodation, activity, or function organised or advertised by us. “You" Means the person who has signed the booking form and includes all the people on whose behalf you have signed. "Supplier" Means the company or person that is holding or providing the event or any part of it. “Package” Has the meaning attributed to it in the Package Travel Regulations. “Package Travel Regulations” Means the Package Travel and Linked Travel Arrangements Regulations 2018 "Price" Means the total cost of the event. “Unavoidable and Extraordinary Circumstances” Means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover for example warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, (including epidemics and pandemics), industrial disputes, nuclear disasters, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes and natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking.
The following terms and conditions together with our privacy Policy and, where your holiday is booked via our website, our website terms and conditions of use together with any other written information we brough to your attention before we confirmed your booking govern your booking with Holiday Hunters LTD, Holiday Hunters Ltd, Company Number 12484537, Registered Address 141 Newington Avenue, Southend-on-Sea, Essex, SS2 4SG, our VAT number is GB 351 3762 09.
Status of these Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
You must be at least 18 years old at the time the booking is made.
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this site including without limitation any fares or the costs of products or services provided by suppliers with whom you contract via this website.
Formation of Contract
No contract shall arise between you and us until we have received the deposit payable, and we have sent you written confirmation (This can be in the form of an email) of our acceptance of your booking.
Your Contract
All bookings are made subject to Holiday Hunters terms and conditions below and the specific conditions as per the relevant agreements with our Travel Supplier(s). It is your responsibility to ensure you have read and understand these terms and conditions prior to your booking. We accept no responsibility or liability for the acts or omissions of, or services provided by, these Travel Suppliers.
Holiday Hunters always act only as the Agent/Sub-Agent of the Supplier/Principal and has an array of third-party Travel Suppliers we may choose from. Travel Suppliers can include any of the following but are not limited to tour operators, airlines, hotels, bed banks, flight providers.
When you make a booking with us, we will arrange for you as an Agent/Sub-Agent to enter into contract with a Supplier/Principal of our choosing which we will specify on your confirmation invoice and/or email.
When we act as an agent on behalf of your booking, there is an agency agreement between us and the Travel Supplier. Under this agency agreement we will ensure we deal with your booking with reasonable skill, care, and due diligence.
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing, but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.
Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies the Company against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by these terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agrees to and accept these terms and conditions.
Prices – Accuracy and Changes
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Event that you wish to book before you make your booking. Where the Event or price has been listed incorrectly and the booking has already been confirmed, we reserve the right to cancel the booking and refund all monies paid to you.
We reserve the right to amend advertised prices at any time.
Payment & Deposits
Deposits are payable at the time of booking (“Initial Deposit”) and the balance of payments are split into the following further phased deposits (“Further Deposits”): payment details
The Initial Deposit will be for an agreed sum and is non-refundable and non-transferable.
The final Further Deposit, representing the balance of the cost of the booking, is to be paid no less than 56 Days (eight Weeks) before the date upon which your event is due to start (“the Final Payment”). Failure to pay by this date will result in a £10.00 per person late payment charge.
If you do not make your payments described in paragraph 6.1 (or any other payment due under or referrable to these terms and conditions) by the due dates given, we may cancel your booking and charge the cancellation fees set out below. It is always your responsibility to ensure all payments are made by the relevant due date.
Deposits are used by us to enter the contractual arrangements pertaining to Events on your behalf and are non-refundable. Payments can be made with a valid credit card or debit card, online bank transfers or cheque(s) made payable to the Company, and, upon receipt, we will endeavour to place the relevant booking for you at the same price as previously notified to you, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation, we hold the right to cancel the reservation. Non-clearing or returning unpaid cheques will incur a £30.00 transaction charge.
Financial Protection
The Company is committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the Package Travel Regulations, all passengers booking with the Company are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.
Your money is fully protected and is held within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD.
Cancellation by Us
We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
if we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers.
if a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
If we cancel the whole of the event we shall use our reasonable endeavours to rearrange the event on a mutually convenient date or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.
Failure to Provide an Event
If, due to reasons beyond our control, an event is unable to take place due to (but without limitation): the closure of premises, the cessation of trading, a change in supplier management or weather restrictions, we will provide you and your group with an alternative event and if this is not possible, a refund to you of the cost to us of the event.
COVID-19
We both acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we both have responsibilities to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In light of these risks, it is a condition of making your booking through us that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking.
You acknowledge that laws, regulations and the suppliers providing your event (such as airlines, hoteliers, transfer providers and other suppliers) may require you and employees of your suppliers to comply with various measures which have been introduced to manage the risk of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as facemasks and gloves and abide by social distancing requirements. There may also be other limitations implemented, which may include (without limitation) limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services (e.g. buffet and self-service restaurants may be replaced by a-la-carte, spas and pools, kids clubs and entertainment may be closed), changes to the way the accommodation is set out or how its services are run, requirements to pre-book facilities and services, deployment of sanitisation measures and other hygiene requirements.
You also acknowledge that certain suppliers, ports, airports, border control or other third parties may require you and members of your party to undertake certain health formalities (including, without limitation, obtaining COVID-19 PCR tests which satisfy their set criteria and completing requisite travel passes or forms in the prescribed format) or satisfy other requirements aimed at managing the COVID-19 risk as a condition to you travelling, departing, entering or residing in a particular place or utilising certain services you may have booked. You agree that it is your obligation to obtain details of these requirements ahead of your travel departure date and ensure you and all members of your party comply with and satisfy these requirements in full. If you fail to meet these requirements or refuse to complete them, you may be denied boarding, exit, entry or the use of some other facility or service which forms part of your booking. We shall not be liable to you for any refunds or compensation in relation to such matters.
You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of destination or upon return and that such requirements are subject to change and may be imposed on short notice.
We strongly recommend that you familiarise yourself with the advice from your national authority for overseas travel before departing. In the UK, the Foreign, Commonwealth & Development Office’s latest advice for travel to other countries is available here.
You agree to notify us immediately if you test positive for COVID-19 at any time after you make your booking with us, if you consider that you may have COVID-19 symptoms or if you become aware that you may have come into close contact with someone who has tested positive for COVID-19 or who may have COVID-19 symptoms. We may share this information with the relevant suppliers for your booking (or any other organisation, in line with any legal requirements) in accordance with the terms of our privacy policy.
If you notify us before travelling, and we (or the relevant suppliers) conclude that you are no longer able to travel because of the COVID-19 risk, then your booking will be treated as having been cancelled by you and our standard cancellation charges and the suppliers’ standard cancellation charges will apply. We will, however, explore with you whether it is possible for you to postpone your booking to a later date, which may incur further charges and is subject to your suppliers’ terms and conditions. It might also be possible for you to transfer your booking to another person, subject to the terms of transfer set out in these Terms and Conditions and in your suppliers’ terms and conditions.
If you notify us during travel, you acknowledge that we or your suppliers (or local laws and regulations or health and safety bodies) may require you to follow certain measures designed to manage the risk of COVID-19 and your suppliers may refuse to provide you with the relevant service(s). You may, for instance, be required to self-isolate for a period of time. You agree to comply with these requirements. In this instance, we will provide you with such reasonable assistance as we are able to in the circumstances. However, we will not be responsible for meeting any costs incurred by you or for refunding or compensating you for the curtailment of your holiday, cancelled or rebooked transportation, additional accommodation, or other associated costs you incur in connection with the same.
We both agree that the measures set out above are a necessary part of keeping you, other travellers, employees and the public safe on holiday. You are making your booking in full knowledge that such measures are likely to be a part of your holiday and do not amount to minor or significant changes to your booking, nor do they amount to any failure our part to comply with our obligations to you, whether under these terms and conditions or otherwise.
We shall have no liability to you or any member of your party for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described above or if you or any member of your party are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect against by obtaining comprehensive travel insurance.
You further acknowledge as a result of the impact of COVID-19 on the travel industry, many hotels are closing on short notice or making changes to their facilities as set out in this paragraph in order to ensure the safety of employees and travellers. Where a hotel closure affects your booking, we will use our reasonable endeavours to arrange alternative accommodation for you to enable your holiday to continue which will meet the criteria for a minor change.
Accommodation
If your booking includes accommodation, the named accommodation will remain confidential to us and only be disclosed to you upon receipt of the completed secondary deposit and written confirmation from the supplier.
Meals
Breakfast is not included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed upon arrival at your accommodation (this may be hot or cold regardless of your quotation). Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to us, or the venue as required. If a pre-order has not been completed, we accept no liability for meals not provided or delays in providing the meals for you. You will not automatically be sent any menus and menus may be of limited choice from a set menu for groups. We will endeavour to meet any special i.e. dietary requests for any member of your group but cannot guarantee these requests.
We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late, then we accept no liability.
Alterations & Surcharges Applied by Us
If due to circumstances beyond our control, it becomes necessary to substitute an alternative supplier or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of the Company so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event, for which cancellation we will not be deemed to be responsible or liable. Nevertheless, alternatives may be offered of equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.
Cancellation/ Alterations made by You
Any cancellation or amendment request must be sent to us by accessing your booking online. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier of your Event. The Supplier may charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the Event and will normally increase closer to the date the Event/ of departure). In addition, you must pay us an amendment/cancellation fee as set out in the table below in consideration for us processing the amendment or cancellation request. We will notify you of the exact charges at the time of amendment or cancellation.
| Requested Change | Administration Charge |
|---|---|
| In-flight extras requests after booking confirmation e.g. pre-booking seats or adding hold baggage | Supplier Charge + £30 amendment fee per booking to us |
| Change of hotel | Cancellation of original hotel + cost of new hotel + £70 amendment fee to us |
| Change of date | Cancellation of original holiday + cost of new holiday + £70 amendment fee to us |
| Change of title, initial, first name or surname after booking confirmation | Supplier charge + £30 amendment fee per person to us |
| Add Passengers to the booking | Supplier charge + £50 amendment fee per person to us |
In relation to Package bookings only, in addition to the cancellation rights set out above, you shall have the right to cancel your booking before the start of the Package without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances. Except as set out in these terms and conditions, we and the Supplier shall have no responsibility or liability to you for any failure to perform, or a delay in performing, any obligations owed to you which are caused by Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity and we have confirmed to you that they will significantly affect the performance of the Package, or they significantly affect the carriage of passengers to the destination. If you cancel in these circumstances, we shall provide you with a full refund of any payments made in relation to your booking, but you will not be entitled to any other compensation or rights, save as cannot legally be excluded under the general law.
In any instance where you are paid a full refund directly by a Supplier, or you accept a free amendment or a voucher directly from a Supplier, in relation to an Event booked with us (a “Supplier Arrangement”), you agree that this will extinguish the amount of any refund payable to you by us in respect of that Event. If the Supplier makes a partial refund directly to you, then any liability we have to refund you in respect of that same Event shall be reduced accordingly. You agree to notify us promptly where this is the case and acknowledge that by receiving or accepting a Supplier Arrangement in the manner described above, you irrevocably waive the right to require a refund in respect of the relevant Event from us. If you have already been paid a full or partial refund by us when you accept a Supplier Arrangement, you agree to immediately repay the relevant Event refund to us.
Please note:
Some Suppliers do not allow changes and therefore full cancellation charges will apply.
Our administration and amendment fees are non-refundable.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim cancellation costs from your insurance company. Your insurance premium is non-refundable by us;
Where you are paying for your Event in instalments or monthly under our flexible payment options, in the event you cancel (or we do in accordance with these terms and conditions):
You will still be liable to pay the balance of the Initial Deposit (to the extent this has not already been paid) in addition to our cancellation fee and any cancellation charges imposed by the relevant Supplier;
If the amount you have paid for your Event at the point of cancellation does not cover the cancellation charges set out in this clause, you must immediately pay any difference between the amount you have paid and the cancellation charges applied. In accepting these terms and conditions, you give us authority to automatically debit the payment method notified by you to us in this respect;
Where you have booked a Package, there are certain circumstances where you can cancel without paying cancellation charges – please see paragraph 14.2, above, for further details.
Your Obligations
You shall at all times behave in a safe, responsible, and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances, you shall not be entitled to any refund.
You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.
You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you, and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Our Obligations
We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; where reasonably possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event.
All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.
Data Protection
We will ensure appropriate security measures are in place to protect your personal information. The information you provide us will only be passed onto the Suppliers of your travel arrangements or other organisations necessary for the provision and performance of your events or as may be required pursuant to these terms and conditions. Certain information may also be passed on to security or credit checking companies to detect and prevent fraud.
By making a booking with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process, administer and fulfil your bookings (when it may be transferred abroad and /or to the supplier), amendments to your bookings and liaise with suppliers regarding refunds for cancelled bookings, if you purchase insurance through us we may process your information and pass it to insurers, for market research and analysis, to avoid fraud, to disclose to governmental agencies on request, and to enable us or our representatives to contact you by letter, telephone, SMS or e-mail. You may unsubscribe from further contact at any time by responding to that effect to any email we send you.
For more information on how we use your personal data, please see our Privacy Policy and Cookie Policy. https://www.holiday-hunters.co.uk/page/privacy-policy
Customer Feedback
If you have a problem whilst on your event then you must contact the appropriate person(s) at the earliest opportunity, for example, the accommodation/restaurant manager. Unless there is a valid reason you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction, then you must write to us within 7 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.
If you are in difficulty or wish to make a complaint whilst on holiday, this must be reported to us and the supplier or their local representative without undue delay. You must, as a strict condition of your booking, obtain a written record of your complaint from the supplier or their representative at the time the issue arose. If you are unable to speak to the supplier or their representative whilst on holiday, you should contact us on the number given to you in your pre-departure/ pre-event information (Monday to Sunday 9am to 5pm GMT. Outside of these hours, we provide an on-call “emergency” service only). You may also email us at info@holiday-hunters.co.uk
If you fail to follow this reasonable procedure, there will be less opportunity for us or the supplier to investigate and rectify your complaint. Any compensation you may be entitled to could be reduced or extinguished as a consequence.
Please note that we do not currently have our own representatives and nor have we authorised anyone else to be our representatives in the resort. Therefore, it is imperative that if you cannot speak to the supplier or their representative at the time, you contact us as described above.
If you wish to complain when you return home, please send a detailed written complaint through, including your written report from the supplier or their representative and any additional documentation supporting your claim.
Please send your complaint within 28 days of your return as the sooner we receive it the easier it is for us and the supplier to investigate it accordingly. Please allow us the industry-standard period (typically 28 days but in times of exceptionally high contact levels up to 56 days) to respond.
Complaints received outside of 28 days of your return may mean we and/or your supplier are unable to offer a detailed response, nor offer any compensation or may lead to the rejection of your complaint entirely.
We will manage the complaint process on your behalf aiming to provide you a full response within 28 days.
Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
Free Place Promotion
Where offered, one free place shall be allocated to both parties (more than one group booking) as long as each booking meets the minimum required numbers stated on the individual booking(s) paying the full per-person price. Both groups must pay in full (based on the minimum requirements) in order for this promotion to apply.
Jurisdiction
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive authority to deal with any disputes arising between you and us or our suppliers.
ATOL Protection (12521)
Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned or where we are acting as your agent, all monies you pay to us for Travel Arrangements will be held on behalf of the Supplier/Principal concerned, with the exception of bookings covered by an ATOL. Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.
We will confirm the details of your flight, including the identity of the airline and your flight times, and provide you with an updated booking confirmation and ATOL Certificate, as soon as reasonably possible following acceptance of the booking by the airline and no later than three months before your departure date.
Insolvency Protection for Multi-contract packages Payments
We provide financial protection Multi-Contract Packages which include flights, by way of the ATOL scheme, operated by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. Holiday Hunters Ltd (ATOL number 12521). When you buy a flight inclusive Multi-Contract Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the CAA website at https://www.caa.co.uk/atol-protection/. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
ATOL protection does not apply to all holidays and travel services listed on our website. Our website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all of the parts of your trip are not listed on it, those parts will not be ATOL protected.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If you book Travel Arrangements that don’t form part of a Multi-Contract Package your monies may not be financially protected. Please ask us for further details.
Complaints
As the contract for your Travel Arrangements is between you and the Supplier/Principal, any queries or concerns about your Travel Arrangements should be addressed to them in the first instance. If you have a problem with your Travel Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third-party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
